- RussellI do not recommend this productRated 1 out of 5 starsYesterdayI don't think they are trying
It took them a while to dispatch from their EURO site, then I received an XL pump when I order L. Also the pump doesn't come with a strap to keep in place (at least mine didn't), which I expect as a basic part of the package, as well as not being mentioned on the website (I guess I would've ordered separately on the website had I known).SILCA13 seconds ago
We are very sorry this was the experience. We have a great team in our European warehouse but unfortunately it looks like we made a mistake on picking that order. We have not offered a strap as part of the Impero purchase but do offer them separately so there shouldn't be any mention of it being included on the website but if there was something that made it look like it would be included we would be happy to help clarify that further.
- Roderick H.Verified BuyerI recommend this productRated 5 out of 5 stars2 weeks agoRelieved
I'm relieved to have found a source for high-quality frame pumps, not a given in today's fickle market.
- Aaron E.Verified ReviewerI recommend this productRated 5 out of 5 stars2 months agoSolid product/Solid customer service
When my long-running frame pump finally gave out after sooo many years, I must give a shout out to Silca's CS employee named Mattie: so appreciate them not giving up on my pump woes and TRULY offering wondrous customer service in honoring the brand's impressive quality guarantee on products.
Total 5 star reviews: 30 Total 4 star reviews: 1 Total 3 star reviews: 1 Total 2 star reviews: 0 Total 1 star reviews: 1
94%would recommend this product
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